Thank you for reaching out to us.
We provide you the option to create an account after you purchase an item from our shop. We use this method as many don’t like creating accounts when purchasing so they can checkout as Guests, and then after the order is successful there will be an option to create an account associated with your order.
If you created an account during your purchase, you’ll be able to login to it here.
Be sure to check your Spam/Junk folder due to your email providers aggressive spam filters and be sure to whitelist us as safe by adding us to your contacts to prevent this from happening in the future.
If you’re using Gmail, you’ll also want to look in your Promotions tab just in case as they sometimes put it there. If you find it there, you can drag the email into the Primary tab to let them know we’re safe.
Yes, we can create a customized branded coupon for your business that you may provide to your clients. Please use the contact form below to talk with our Shop Support team.
If you created an account with us during your purchase and have forgotten or want to reset your password, you can do so in the my account log in page using the “Lost your password?” form.
Please check your Spam, Promotions tab (Gmail) or Other folder. If you can’t find it there, please contact us. Please allow up to up to 7 full days to receive your reading.
Sometimes these issues are temporarily stored in your browser’s cache, so using a different browser or a new incognito/private window tab in your current browser may solve this. If that fails, please also try a different device.
If neither of those two options works, feel free to use the contact form below and copy/paste the error code/message (if there’s any). You can also attach a screenshot or describe in detail what happened so we can more quickly assist you.
You’ll be able to find the password for the digital password-protected version of journal/s in two places;
- In your email receipts “Note” section, we include the password.
- Within the FAQ file that comes with the journal files.
Send us a snail mail at:
Luna & Sol, PO BOX 3240, JOONDALUP, WA, 6027, Australia
(We may or may not be able to respond due to our heavy workload – but know that we LOVE and appreciate the effort taken in sending old fashion mail! It’s so thoughtful and makes us feel more connected to you.)
If none of the faq’s above answered your question and you are having any problems with our shop or a purchase, our Support team is available Monday – Friday, and can be reached using the form below.
If you would like to simply say hi or offer gratitude, we always appreciate these types of emails as they inspire us to keep going.